Terms & Conditions, Data Notice & Data Usage Policy

By using our website you have agreed to accept these Terms & Conditions and our Data Notice, managed in accordance with the Data Policy, below

We may make non-material changes to these policies and notices without letting you know, you also agree to check this page for any changes from time to time. You will be invited to agree with any material changes to our agreement before they are effective.

 

Parties

Serene Baby is the trading name of the business located at of Serene Studio, Grovebury Court, Wootton, Bedford.  Any notice or communication to Serene Baby should be sent by email to; contact.serenebaby@gmail.com

Your details will be as per the form that you will send us on enrolment of our courses or on any order for products.

Returns, Refunds & Cancellations For Online Courses/Digital Products

Please be aware that due to the immediate delivery of our online and digital courses we are unable to offer any refunds.

Please, therefore, make absolutely sure that before you enrol on any of our courses that you take the time to research it fully by reading the full course description and content and have taken all steps necessary to ensure that this is the right course and training provider for you.  If you are unsure then Sareena and Nim are available for a call and you can email any questions to contact.serenebaby@gmail.com.  We are unable to offer any refunds after enrolment.

Descriptions of products

We make every effort to show and describe our products as accurately as possible, however, slight variations may occur.

All quoted weights, dimensions and capacities are for guidance only. Colours of items viewed on a computer monitor can vary from the actual product depending on the calibration and colour settings of individual computer screens.

If you are unsure of your computer’s colour settings, refer to the user manual or seek advice. We cannot accept responsibility for errors resulting from poorly adjusted monitors.

Refunds, Cancellations & Requirements For In-Person Training

Course cancellation by the student

If you cancel prior to 12 weeks before the start of the course, we will refund the full course price minus the non-refundable deposit. If you cancel your place less than 2 weeks before the first day of the course, Serene Baby is unable to offer you a refund. We will endeavour to offer the course place to another student, to the extent that this is possible we will seek to refund some or all of the remaining balance.

If you need to leave the course for any reason once the course has started, we are unable to offer you a refund or defer your course place.

If you are on a payment plan, all instalments will need to be settled before the course starts.

If you cannot attend a day of the course then the additional time can be caught up in additional training which is payable by you for the instructor’s time and expenses.

 

Course cancellation by Serene Baby

In the unlikely event of extenuating circumstances, Serene Baby reserves the right to cancel the course at any time. If the course is cancelled prior to the course starting, the course may be rescheduled and if students cannot attend the new course then 100% refunds will be made. If the course is cancelled partway through the course, Serene Baby will rearrange the remaining modules of the course and if this is not possible for students to attend and then 100% refunds will be made.

 

Venues

Serene Baby chose venues for teaching which support informal group learning. If a training venue is unsuitable, Serene Baby reserve the right to switch the venue to another one in close proximity. Students must be respectful of training venues and are responsible for any damage or breakages in the property.

 

Booking Forms

Students must return their booking form before they attend their course so that we can make provision for students before they arrive on the course. It is the client’s responsibility to let Serene Baby know of any additional needs, special requirements or allergies/health conditions before they arrive on the course.

 

Photography

Serene Baby will be respectful of parents wishes regarding photography during class. All photos will be kept in line with our Privacy Policy. We reserve the right to use the images for social media and marketing purposes. 

 

Complaints

If you have any complaints regarding our in-person training, please contact contact.serenebaby@gmail.com

 

Offers

From time to time you may receive offers relating to our courses, once enrolled on a course and payment for the course has commenced, you are not able to access any other discount code or special offer on the course you are enrolled on and have paid for.

You cannot use two separate codes or offers on the same product.

We reserve the right to withdraw any offers that you may have received in error in the event of any dispute.

 

Prices & Payment

All prices are correct as they appear on the website. We may change prices from time to time or have offers available for a limited time.

The most simple way of placing an order is via our secure online shop using your credit or debit card or using Paypal.

 

Privacy Policy

Your privacy and the way with which we deal with personal data is set out in our Data Notice and Policy set out below.

 

Copyright & Intellectual Property

All rights reserved.

All materials on any medial appearing on  www.serene-baby.com and www.serene-baby-moggerhanger.com or sent to you by Serene Baby are owned by or licensed to Serene Baby. 

Use of our materials is by our permission only.  You will not copy or reproduce our materials without our express permission.

You will not hold yourself out as being associated with Serene Baby and you will not pass off any materials you create as being from Serene Baby.

Nothing in these Terms and Conditions is intended to waive any moral rights, copyright or any other statutory or common law intellectual property right existing for the benefit of Serene Baby.

 

Governance

We will supply the goods to you as per your order, in accordance with these Terms and Conditions.

This website, it's content and any orders placed via the site are governed by and in accordance with English law. By placing an order with Serene Baby you hereby agree to submit to the sole jurisdiction of the courts of England and Wales. Serene Baby’s liability for any claim howsoever arising shall not exceed the price of the goods supplied by Serene Baby to the customer: Serene Baby shall not be liable for any consequential customer loss whether this arises from a breach of duty in contract or in any other way.

Your statutory rights are not affected by this statement.

 

Data Notice

This notice sets out the purposes for which your data will be used by Serene Baby.

It applies to all students, customers, clients, suppliers of and volunteers for Serene Baby. Its purpose is to ensure that Serene Baby complies with the law and with high data protection standards.

In this notice and in the policy below “personal data” means any recorded information which identifies a living individual.

 

Purposes

Serene Baby retains and shares your personal data as set out in the Data Policy, below.

Serene Baby Students & Clients

As a student, you hereby consent to Serene Baby processing and retaining your personal data for the purposes of enrolling you and managing you during your course and keeping in touch with you after you have graduated. Students also agree that we can process your data to keep you up to date about events and other news and/or to inform you about any special offers from Serene Baby. 

 

Visitors to our website and customers

Where you have provided your email in relation to creating an account, purchasing a product or signing up to receive a free download of any materials, we will store your email address to send you information about our services to keep you up to date about events and other news and/or to inform you about any special offers from Serene Baby. 

 

Signing up for Active Campaign

If you sign up to join our mailing list, you hereby agree to keep you up to date about events and other news and/or to inform you about any special offers from Serene Baby.

You can withdraw your consent and request erasure of your data at any time by informing us in writing. Serene Baby shall not collect or store your personal data for anything other than the purposes above.

 

Data Policy

This data protection policy regulates how Serene Baby processes and stores personal data of its members.

It applies to all employees, officers, members and volunteers. Its purpose is to ensure that we comply with the law and with high data protection standards.

Serene Baby processes, retains and shares personal data of members for the purposes set out in the Data Notice above.

 

Your data rights

You may request that we provide you with a copy of all personal data that we hold about you. We shall provide a copy of all information in accordance with our legal obligations and we will rectify any incorrect personal data held by us about you upon being notified of any mistakes.

 

Sharing data with third parties

If we are working with a third party to provide you with a product order via drop-ship we will need to share your data with this third party to enable them to fulfil your order. We also store data in our secure drive on Google. Where you have consented to join a whats app phone group, your information will be added to a whats app. Where you have requested to join a Facebook group, your information will be held by Facebook.

 

Review

We shall periodically review the security of our records and processing activities and shall take appropriate steps to ensure the confidentiality, integrity and availability of personal data that we hold.

 

Date policy adopted: 6 January 2022